Settling in sessions for you and your child

Starting nursery is a big step for you and your child so we want to make sure you are both ready for your new adventure and are familiar with our staff and other children. Therefore, we work with you to create a settling-in programme before starting so you can meet our team while your little one can have a play and meet their new friends.

These are some just some of the things that will be discussed during the sessions:

  • We will discuss how we will assess your child and how we will feed back about your child’s day and their progress.
  • We will discuss the security procedures if you wish someone else to collect your child.
  • We will discuss health care plans if appropriate.
  • You will have chance to complete and discuss your child’s “All About Me” form with the key worker so we can find out what your child’s likes, dislikes and routines are.
  • We will run through routines and activities.
  • You will have the chance to go through and request a copy of our Company Policies and Procedures.
  • It is also an opportunity for you to ask any questions

Why not visit one of nurseries to find out more. Contact Us


The welfare and protection of every child in our care is of paramount importance; we therefore have strict procedures in place when it comes to mobile phones, photography and the collection of children from Minibugs please see our Safeguarding Policy for further information.

What to bring with you

We ask that each child comes to the nursery and preschool with sufficient and suitable clothing for their daily needs and that all clothes are clearly labelled. Clothing should be suitable for the weather conditions at the time so that children can fully participate in all indoor and outdoor activities.

Parents of babies and children who are not fully toilet trained should provide enough nappies and wipes to last the day.

We also kindly ask that children do not bring valuable items with them, as we cannot accept responsibility for any loss or damage.

Formula for babies

Formula or expressed milk must be supplied by the parent/carer in bottles clearly labelled with your child’s name. This must be passed to the Nursery Manager or Key Person on arrival for safe storage in the refrigerator.


Any medication brought into nursery/preschool must be clearly labelled with your child’s name and date and given to the Nursery Manager who will ask you to sign a permission slip to administer that medication. Exclusion periods may apply for certain illnesses and medication.

Speak to the Nursery Manager or see our Administering Medication Policy and Illness and Injury Policy for more details.


Staying informed about your child’s day whilst they are at nursery has never been easier with the introduction of our parent portal.

Here at Minibugs every parent/carer will be given access to an online daily diary which will include information about your child’s day.

This will include activities your child has taken part in throughout the day, meals/snacks they have eaten, and any nappy changes.

When you register your child, you will be issued with secure account and log in information and a step by step guide for accessing the portal.

After every session your child attends you will receive an email notification with any updates.

ParentZone is a complete parent portal that also gives you direct and secure access to all current information we hold for your child such as allergies and dietary/medical requirements.

You will also be able to review invoices and payments to show how your account stands in real time and if you wish to update anything you can use the ‘communicate’ feature to request any changes.

If you have any queries about ParentZone please speak to your Nursery Manager or Key worker.


Our Mission ParentZone – Useful Information


What is ParentZone?

ParentZone is an award-winning smartphone app for parents. Parents can access information about their child’s day at a time that suits them best. ParentZone increases partnership with parents by allowing two-way communication between parents and your nursery.


Why do we use ParentZone?

By using this system, our busy parents can log in and find out about their child’s day wherever they are. The convenience of viewing observations and events as soon as they are published, gives parents complete peace of mind. Even those parents that aren’t able to collect their child themselves can have a better connection to the setting and get more involved in their child’s learning.


How can parents get involved?

Parents are encouraged to comment on observations posted to their child’s learning journey, so you don’t need to wait until parents’ evening to get feedback.

Parents can even upload their own observations from their time outside of nursery to give you a more complete view of a child’s learning experiences. Receiving observations from home will give your child’s key worker more information to use in planning activities and next steps and will strengthen bonds with the family.


How can I access the ParentZone system?

You will be provided with a unique username and password to your child’s learning journey, so you can view at any time what your child is achieving during their time in nursery.

An email will be sent to your supplied email address which will allow you to register and create a password.

Get on Google Play

Download on the Apple App Store

You can download apps for ParentZone on android and iOS devices using the icons above or just search the google play store or Apple App store using the term ‘ParentZone’.

For further information about ParentZone, Please Click Here.

The website for ParentZone can be found here.

There are lots of ways that you can make your childcare costs more affordable. Here is some useful information and links to help you to access these benefits.

Free early learning for three and four year olds

Free early learning gives children the best start in life. Through learning and playing with other children in a safe and structured environment, they’ll have a head start when they begin school.

What is your child entitled to?

All three and four year olds are entitled to 15 hours of free nursery education for 38 weeks of the year. This applies until they reach compulsory school age (the term following their fifth birthday).

Did you know you might be eligible for an extended entitlement of 30 hours of free childcare for working parents? Subject to eligibility*.

When does my child qualify for a free place?

If your child is born between: They are eligible for a free place from:
1st April and 31st August 1st September following their third birthday or the beginning of the autumn school term
1st September and 31st December 1st January following their third birthday or the beginning of the spring school term
1st January and 31st March 1st April following their third birthday or the beginning of the summer school term

For more information about your free grant-funded place please speak to your Minibugs Nursery Manager who will be more than happy to provide advice or support you to complete the forms to access your free funding.

Who will be eligible to receive the extended entitlement?

The extra funded hours will be made available to families where both parents (or the sole parent in a lone parent family):

  • Are working and earn on average a weekly minimum amount equivalent to working 16 hours at either National Minimum Wage (NMW) or National Living Wage (NLW)
  • Have an income of less than £100,000 each per year
  • Live in England (parents who are non-EEA nationals must have recourse to public funds to qualify)

You may still be eligible to apply if you or your partner:

  • Are taking paid time off work, such as maternity leave, paternity leave or you’re unable to work because you are disabled or have caring responsibilities.
  • Are temporarily away from England for a period of up to 6 months, such as on military duty.

Your child can start in their childcare place the term after they turn 3 years old and have received a valid 30 hours code, whichever is later. Term start dates are 1st September, 1st January and 1st April.

You may get asked for further information as part of your application, so apply well ahead of the start date for each term.

To keep your 30 hours free childcare place, you need to check your details are up to date every 3 months.

Our attached frequently asked questions briefing will hopefully help parents/carers to understand their eligibility and entitlements better.

Minibugs funding FAQ’s

30 Hours Childcare: What parents needs to know..

For more information, visit:

Free funding for two-year-olds

Some two-year-olds are entitled to two-year-old nursery funding.

Two-year funding entitles a child to 15 hours of free nursery education for 38 weeks per year.

Eligibility for 2-year olds

Your 2-year-old can get free early education and childcare if you get one of the following:

  • Income Support
  • income-based Jobseeker’s Allowance (JSA)
  • income-related Employment and Support Allowance (ESA)
  • Universal Credit
  • tax credits and you have an annual income of under £16,190 before tax
  • the guaranteed element of State Pension Credit
  • support through part 6 of the Immigration and Asylum Act
  • the Working Tax Credit 4-week run on (the payment you get when you stop qualifying for Working Tax Credit)

A child can also get free early education and childcare if any of the following apply:

  • they’re looked after by a local council
  • they have a current statement of special education needs (SEN) or an education, health and care (EHC) plan
  • they get Disability Living Allowance
  • they’ve left care under a special guardianship order, child arrangements order or adoption order

For more information visit

Free Settling in Sessions

At Minibugs every child is offered a number of free settling sessions to help them and you become familiar with the nursery and our staff. The number of sessions will depend on you and your child and how much time you both need to feel comfortable and confident in the nursery surroundings.

Discounts Available

Sibling and Multiple Registrations Discounts

Sibling discounts are available at most settings. *

  • We offer parents a 5% discount for siblings. The discount will be applied to each child’s fees. This relates to non-funded hours only.
  • If a parent signs up more than one (related) child at the same time the above sibling discount still applies and we will only charge one non-refundable registration fee.
  • For multiple (related) children of the same age, we will apply a 10% discount to the total fees.

Please ask your Nursery Manager for more details.

* Terms and conditions apply. Please note that Minibugs Nurseries reserves the right to cease discounts without prior notice.


Full Time Place Discounts

If you child is registered for a full-time place 5 days per week you may be eligible for a 5% discount.

Please ask your Nursery Manager for more details.

* Terms and conditions apply. Please note that Minibugs Nurseries reserves the right to cease discounts without prior notice.


Employer Discounts

Minibugs Nurseries offer a range of employer discounts at each of its nursery sites. *

Please ask your Nursery Manager for more details.

Simply provide the Nursery Manager with proof of employment with the identified employers eligible for discounts at each nursery site.

* Terms and conditions apply. Please note that Minibugs Nurseries reserves the right to cease discounts without prior notice.

Childcare Vouchers

Ask your employer about their provision of childcare vouchers. We accept all recognised childcare vouchers. If you require further information visit your companies childcare voucher scheme provider.

Working Tax Credit

This is available to working people who have at least one dependent child. The amount to which you will be eligible will depend on your individual circumstances. For further information, contact the Tax Credit Helpline on 0845 3003900.

Child Tax Credit

This is available to people that have at least one dependent child. You do not have to be working to claim this benefit. The amount you will receive will depend on your individual circumstances. For further information, contact the Tax Credit Helpline on 0845 3003900

Nursery Fees

Methods of payment

Fees are payable in advance on the 1st of the month. Fees will be calculated on a monthly basis, taking into account bank holidays. Additional sessions which commence mid-month will be invoiced at that time and are payable immediately.

If starting mid-month, month one’s fees will be determined by your child’s commencement date with us. Please refer to the fee schedule provided by your Nursery Manager for fee details.

Payment may be made by Standing Order, Bank Transfer or via Tax-Free Childcare. Returned payments from the bank may incur an administration charge equal to any bank fees incurred by Minibugs Nurseries.


Outstanding Fees

If fees remain outstanding for more than 5 days;

  • Minibugs reserves the right to charge a late payment fee of 5% on any outstanding balance.

If fees remain outstanding for more than 10 days;

  • Minibugs reserves the right to refuse your child’s attendance until full payment is received and,
  • Minibugs may serve 7 days’ notice in writing to terminate the contract. Upon termination of this contract your child shall cease forthwith to be admitted to the nursery.


Late Collection

Our opening hours are Monday-Friday, 7.30am – 6pm. Parents and carers are requested to adhere strictly to these times. A late collection will incur a charge of £10 with a subsequent £5 per 15 minutes elapsed.

Recommend a friend to share the Minibug love.

Happy children = Happy Parents.

If you love our nursery and super Minibug nursery team, we would love you to share the love (bug) with your friends and family and receive a special thank you from us.

Love is in the air and our happy parents have confirmed this by independently rating us Excellent on day nurseries nursery review site

Recommend us and if your friend registers you will receive a £25 Love2shop voucher*

*Terms and conditions apply


Terms and conditions

  • £25 Love2Shop voucher per non-grant funded and grant funded recommended child.
  • One month attendance is required by the recommended child before the voucher can be received.
  • Current parents accounts must be up to date. No payment will be made if you are in arrears.
  • Minibugs nurseries can withdraw this offer at any time.
  • Minibugs nurseries reserves the right to change these terms and conditions at any time without prior notice.
  • In any event that any changes are made, the revised terms and conditions will be posted on the company website.
  • Cannot be used in conjunction with any other promotions.

A copy of our policies and procedures for parents are available at each nursery for you to view or take away. Please speak to your friendly Nursery Manager about obtaining a copy.

We always welcome our parents’ comments and feedback on how we are doing.

It is so lovely to hear when we are doing a great job looking after your mini person.

However, if you have a serious concern that cannot be resolved by the nursery management team, please get in touch with the Minibugs HQ team.

We take all concerns raised seriously. If you would like to speak to somebody about your complaint, please email [email protected]

A copy of our complaint’s procedure is available on the parents’ noticeboard and can be emailed to you upon request.